Your privacy is important to us at Stayviaa Casino and Hotel Resort (“Stayviaa,” “we,” “us,” or “our”). When you interact with our website, services, facilities, and events, we gather, use, share, and safeguard your personal information as described in this Privacy Policy.

1. Data We Gather

The following types of personal data may be gathered by us:

• Contact information includes name, phone number, email address, and postal address.

• Identification information for age verification and legal compliance includes nationality, date of birth, and government-issued identification.

• Reservation & Transaction Data: Payment details, preferences, and information about loyalty programs.

• Gaming Activity: Data pertaining to your usage of our casino services, such as your participation in promotions and win/loss records.

• Online Activity: IP address, device type, browser information, and usage statistics while using our app or website.

• Surveillance Data: CCTV may be used on our property for your protection.

2. How Your Information Is Used

We utilize your private data to:

• Handle payments, reservations, and service inquiries.

• Verify your identity and age to play legally.

• Run promotions and loyalty programs.

• Send promotional and marketing materials (if you agree).

• Make sure that our entire property is safe and secure.

• Customize your experience and enhance our offerings.

3. Exchanging Personal Data

We might give your information to:

• Service providers include marketing firms, IT service providers, and payment processors.

• Legal Authorities: When required by law, regulation, or to protect our legal rights.

• Affiliates: Other companies within the Stayviaa corporate group.

• Business Transfers: In case of a merger, acquisition, or asset sale.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no system is completely secure. We encourage you to also protect your personal data by using secure networks and safeguarding passwords.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: [email protected]

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and offer personalized content. You may choose to disable cookies via your browser settings.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

8. Children’s Privacy

Stayviaa does not knowingly collect personal information from individuals under 18 years of age. Access to our casino is restricted to adults only.