You accept the following terms and conditions by using our services, such as visiting our website, making hotel reservations, playing at our casino, or attending our events.

Before using our services, please make sure to read them carefully.

1. Qualifications

Guests must be 18 years of age or older (or 21+ depending on local law) and present proper identification in order to use our casino services. A responsible adult must watch over minors when they use hotel or internet services.

2. Bookings and Arrival

• Every reservation is contingent upon confirmation and availability.

• To ensure reservations, a legitimate credit or debit card is needed.

• It is required that guests check in with a valid government-issued ID and their booking confirmation.

• Booking materials and our website both provide check-in and check-out times.

3. Cancellation and reimbursement

• Refund and cancellation policies differ depending on the package and type of reservation.

• Once a reservation is made, non-refundable rates cannot be refunded.

• Cancellations must be made within the time frame given at the time of booking in order to avoid fees.

4. Rules for Casinos

• Local gambling laws are followed by the casino’s operations.

• If a guest is breaking the rules or acting inappropriately, management has the right to deny them entry, suspend them, or ban them.

• The consequences of cheating, fraud, or disorderly conduct include immediate ejection and potential legal action.

• Visitors are required to abide by all gaming regulations displayed in the casino area.

5. Cost and Fees

• Except as indicated, all prices are listed in [local currency] and include all applicable taxes.

• Services like valet parking, spa treatments, minibars, and room service may incur additional fees.

• All expenses incurred during a guest’s stay are their responsibility.

6. Rewards & Loyalty

• There are different conditions for taking part in promotional events or loyalty programs.

• Except in certain cases, promotions cannot be combined.

• Promotions are subject to change or cancellation at any time by Stayviaa.

7. Behaviour of Visitors

Respectful behavior toward staff and other guests is expected of visitors. Stayviaa retains the right to kick out visitors for:

• Breaking the rules of the hotel or casino

• causing damage or a disturbance

• illegally using the property for purposes