Legal

Terms of Service

Last updated: 16 November 2026

These terms apply when you use the Stayviaa app or website, whether you're booking a stay or hosting one. Please read them carefully. By creating an account or making a booking, you agree to them.

1. About these terms

These terms are an agreement between you and Stayviaa, operated by Bhaskar Yadav (STAYVIAA LLP, incorporation in progress) ("Stayviaa", "we", "us"). Our Privacy Policy explains how we handle your personal data and forms part of these terms. We may update these terms; if we make significant changes, we'll tell you in the app before they take effect.

2. Your account

  • You must be at least 18 years old and able to enter a binding contract.
  • Give accurate information and keep it up to date. Hosts may be asked to verify their identity.
  • Keep your password safe. You're responsible for activity on your account.
  • One person, one account. Accounts can't be sold or transferred.

3. What Stayviaa does

Stayviaa is a marketplace. We provide the platform where hosts list their places and guests book them, and we handle payments between them. The stay itself is an agreement between the guest and the host. Hosts own or manage the properties, and they are responsible for their listings, for the condition and safety of their property, and for following local laws, permits and taxes that apply to short-term rentals. We review listings before they go live, but we don't own, manage or inspect every property.

4. Booking a stay

  • Instant Book stays are confirmed as soon as your payment succeeds.
  • Request to book stays need the host's approval. You pay when you send the request; the host has 24 hours to accept. If they decline or don't respond in time, you get a full refund.
  • While you pay, the dates are held for you for a short time (usually 15 minutes). If payment isn't completed in that time, the hold is released.
  • Respect the listing's maximum number of guests, minimum and maximum nights, and house rules. The person who books is responsible for everyone in their group.

5. Prices & payments

  • The total shown before you pay includes the nightly price (which can vary by date), any cleaning fee, the Stayviaa service fee and applicable taxes, including GST. That total is what you're charged.
  • Payments are processed by Razorpay using UPI, cards, netbanking or wallets. We don't store your card details.
  • Prices are in Indian Rupees (INR).
  • Never pay a host outside Stayviaa. Payments made off the platform aren't protected by these terms and can't be refunded by us.

6. Cancellations & refunds

Each listing shows its cancellation policy before you book, and that policy applies to your booking even if the host changes it later. Days are counted to the check-in time.

  • Flexible: full refund if you cancel at least 1 day before check-in.
  • Moderate: full refund at least 5 days before check-in; 50% refund at least 1 day before.
  • Strict: full refund at least 14 days before check-in; 50% refund at least 7 days before.

The Stayviaa service fee is not refundable when you cancel. The app shows exactly how much you'll get back before you confirm a cancellation.

  • If the host cancels, you get a full refund, including the service fee.
  • If we can't provide the stay (for example, a payment arrives after the dates were taken), you get a full refund automatically.
  • Refunds go back to your original payment method, usually within 5 to 7 working days, depending on your bank.

7. Hosting

  • Your listing must be accurate: real photos, a truthful description, the correct location and the amenities actually available. New and edited listings may be reviewed before they're shown.
  • You're responsible for having the right to rent the property, and for any licences, registrations and taxes that apply to you as a host.
  • Keep your calendar up to date and honour confirmed bookings. Cancelling a confirmed booking refunds the guest in full and may affect your listing.
  • Stayviaa deducts a host service fee from each booking, as shown in the app. Your payout is sent to your bank account after the guest checks in, usually within a day or two, once your payout details are verified.

8. Rules for everyone

Guests and hosts agree not to:

  • Discriminate against anyone, or harass, threaten or abuse other users.
  • Post false, misleading, illegal or offensive content, or someone else's photos without permission.
  • Damage property, throw unauthorised parties or break house rules.
  • Use Stayviaa for fraud, money laundering or any illegal purpose.
  • Scrape, copy or interfere with the app or website, or try to access other people's data.

You can report a listing, review or user from the app, and raise a support ticket for disputes, refunds or safety issues. Urgent safety issues are handled first.

9. Reviews & content

  • Guests and hosts can review each other after a completed stay, within 14 days of check-out.
  • Reviews must be honest and about the stay. We may remove reviews that break these terms.
  • You keep ownership of the photos and text you upload, and give Stayviaa permission to display them in the app, on the website and in promoting Stayviaa.
  • The Stayviaa name, logo, app and website design belong to us and may not be copied.

10. Suspension & closing your account

We may suspend or close an account, or remove a listing, that breaks these terms, is involved in fraud or puts others at risk. Where we can, we'll tell you why. You can ask us to close your account at any time; confirmed bookings are handled under the cancellation rules above.

11. Liability

We work hard to keep Stayviaa reliable and safe, but the service is provided "as is". Because the stay itself is provided by the host, we are not responsible for the condition of a property or for what guests or hosts do. To the extent the law allows, our total liability for any claim relating to a booking is limited to the amount you paid Stayviaa for that booking. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any liability that cannot be limited by law.

12. Disputes & governing law

If something goes wrong, please contact us first; most issues are resolved quickly through support. These terms are governed by the laws of India, and the courts at Indore, Madhya Pradesh have jurisdiction.

13. Contact

Questions about these terms: [email protected]
Grievance Officer: Bhaskar Yadav, [email protected]
Address: Vijay Nagar, Indore, Madhya Pradesh 452010, India